Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@potiobeauty.com.

You can always contact us for any return question at hello@potiobeauty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene and safety reasons, skincare products are not eligible for return once opened or used.

Returns may be considered if an item arrives damaged, with a broken cap or leaking bottle, incomplete, or incorrect. Unfortunately, we cannot accept returns on gift cards.

Refunds
Refunds are processed based on the customer's request and it takes 7-14 working days for your refund to reach your local bank account once processed.

NOTE: Full refunds on amount paid is only when the items HAVE NOT left the origin facility, transferred and charged for delivery by our couriers. 

Partial Refunds occur when the item has been processed and charged for delivery, but the receiver would like a refund before the items get to the final destination.  In this scenario, only the amount on goods shopped are refunded.